American Restoration can provide references and testimonials
Yes. We’re glad to provide references from past clients who’ve been through situations similar to yours.
We’re also on Google, Yelp, and the Better Business Bureau. Those are third-party platforms we don’t control, which is exactly why they matter. You can read what real customers said about real jobs without going through us first.
If you’re in the middle of an emergency right now, call 303-816-0068. References can wait. Stopping damage can’t. But if you’re doing your research before something happens, or comparing companies after a loss, we want you to have every tool to make a confident decision.
Your insurance company is sending money to whoever you choose. That choice matters. Thirty years of work in these mountain communities has produced a track record we’re willing to put in front of you.
Why Third-Party Reviews Matter More Than What We Say About Ourselves
Any company can write their own testimonials. A website full of glowing quotes with no names attached doesn’t tell you much.
Third-party platforms are different. Google reviews come from verified accounts. The Better Business Bureau tracks complaint history and resolution, not just praise. Yelp has systems in place to flag reviews that look suspicious. These platforms have an interest in making sure their reviews reflect real experiences, because their usefulness depends on it.
When you look us up on Google, you’re seeing reviews we didn’t write and can’t remove. One-star reviews show up right alongside five-star reviews. How a company handles criticism and complaints tells you as much as the positive feedback does. Look at how we respond to reviews, not just what the reviews say.
What I’ve seen happen is homeowners skip the review research when they’re in emergency mode. That’s understandable — you’re stressed, you need someone now, and you call the first number you find. That’s actually why we focus so hard on the work itself. Every job is someone’s review before they write it.
Direct References for Similar Situations
Online reviews cover a range of job types and sizes. Sometimes you want to talk to someone who went through exactly what you’re facing.
Call 303-816-0068 and tell us what you’re dealing with. If you want to speak with a past client who had a similar situation — a major basement flood, a kitchen fire, a mold problem in a mountain home — we can connect you with people who’ve given us permission to use them as references.
We don’t provide references without the client’s consent. That means the people we connect you with have agreed to talk about their experience, which tells you they feel good enough about the outcome to recommend us to strangers. Nobody volunteers to be a reference for a company that left them unhappy.
For commercial clients considering larger projects, direct references from comparable commercial jobs are available. A commercial property manager weighing a multi-unit water damage restoration has different questions than a homeowner with a burst pipe, and we can connect you with people who’ve been through commercial work at that scale.
What to Ask When You Talk to a Reference
If you do call a past client, here are the things worth asking.
Did the company show up when they said they would? Emergency response timing matters, and it’s one of the first things that goes wrong with less organized companies. Did they communicate clearly throughout the job — were you informed about what was happening, what was being found, and what the next steps were? Did the final result match what you were told to expect at the start?
Also worth asking: how did they handle surprises? Restoration work opens up walls and floors. What’s behind them isn’t always what anyone expected. How a company handles unexpected findings — whether they communicate clearly, adjust the scope appropriately, and work with your insurance — reveals more about them than jobs that go exactly as planned.
Things that happen in this industry are companies that perform beautifully on straightforward jobs and fall apart when complications come up. Ask the reference about complications.
The Better Business Bureau Profile
Our BBB profile shows complaint history, how complaints were resolved, and our rating over time.
The BBB isn’t just about whether a company has complaints. It’s about how they handle them. A company with no complaints might not have done enough work to generate any. A company with complaints that were resolved professionally demonstrates accountability. Look at the full picture.
If you find something on our BBB profile you want to ask about directly, call us. We’d rather talk through any concerns than have you make a decision based on incomplete information.
What Our Reviews Consistently Show
Across Google, Yelp, and the BBB, a few themes come up consistently in our reviews.
Response time gets mentioned frequently. In emergency restoration, how fast someone answers the phone and how fast they arrive matters enormously. Customers notice when that part goes right.
Communication throughout the job comes up often. Restoration is disruptive. Your home or business is affected, sometimes for weeks. Customers who felt informed and included in the process describe the experience differently than customers who felt like things were happening around them without explanation. We work to keep you informed.
Final results and follow-through get mentioned in our strongest reviews. The job getting finished to standard, warranty issues being handled without hassle, final walk-throughs where everything is verified — these are the moments that turn a customer into a reference.
Lee Wallender, who has written extensively about renovation and restoration standards, notes that the best indicator of contractor quality is repeat business and referrals from past customers. Companies that do good work don’t have to advertise as hard because their past clients send them new business. We’ve been in these communities for over 30 years. That doesn’t happen without a track record people trust.
How to Find Us on Review Platforms
Search American Restoration on Google Maps and you’ll find our profile with current reviews. The BBB listing for American Restoration in Colorado is searchable on bbb.org. We’re also on Yelp under the same name.
Look at recent reviews and older ones. Consistency over time matters more than a cluster of recent five-star ratings. A company that has maintained quality across years of reviews in the same service area is telling you something real about how they operate.
If you have questions about anything you read — positive, negative, or anything in between — call 303-816-0068 and ask directly. We’d rather answer your questions than have you wonder.
303-816-0068 — American Restoration — Thirty Years of Work You Can Look Up
