The American Restoration Difference?
We’re local but work nationwide. Certified at the highest levels. Available 24/7. Handle everything from water extraction to complete rebuilds. And we actually answer the phone when you call at 2 AM.
If your property’s damaged right now, call 303-816-0068. We’re here. Not a voicemail system. Not an answering service. Real people who can dispatch a crew immediately.
Your insurance company requires fast action to prevent further damage. Every hour you wait, damage gets worse. We’ve been helping Colorado families and businesses for over 30 years. We know what works and what’s just marketing talk.
We’re Based in the Mountains We Serve
American Restoration is based in Pine, Colorado. Right in the heart of the communities we serve.
That matters because mountain restoration is different. Log home construction. High elevation weather patterns. Snow loads. Temperature swings that stress buildings. Vacation properties sitting empty where damage goes undetected. We live here. We know these buildings. We understand the challenges.
Our service area focuses on:
Lakewood and the mountain communities around Pine. Conifer, Evergreen, Bailey, Morrison, Golden. We’ll go as far as Littleton when needed. And we work nationwide for commercial clients and insurance companies with properties in multiple states.
But our roots are here. We respond as fast as possible to local emergencies because we’re already in these mountains. Not driving up from the metro area. Not trying to figure out how to get to your property. We know exactly where you are and the fastest way to get there.
What I’ve seen happen is homeowners call big metro-area companies. They promise to send someone. Three hours later, nobody’s shown up. Or they show up and don’t understand mountain construction. Or they quote prices like you’re in the city, not considering the logistics of mountain work.
We built this business specifically for mountain communities and Lakewood. That’s not marketing. That’s just who we are.
True 24/7 Availability (Not Just a Recording)
Every restoration company says “24/7 availability.” But what does that actually mean?
For some companies it means:
Voicemail after hours. Answering service that takes messages. On-call technician who might call back. Or my personal favorite—”emergency line” that goes straight to voicemail.
For us it means:
Real person answers the phone. Every single time. 2 AM Sunday. Thanksgiving. Christmas morning. Doesn’t matter. Someone answers who can actually dispatch a crew, not just take a message for Monday morning.
A common thing seen in the industry is companies advertising 24/7 service but their “emergency response” means they’ll call you back during business hours. That’s not emergency response. That’s taking messages.
Your disaster doesn’t wait for business hours. Neither do we.
Call 303-816-0068 right now. Someone will answer. If you’ve got an emergency, we can have a crew heading your way immediately. Not “we’ll send someone tomorrow.” Now.
The Certification Difference
We talked about certifications in another article. But here’s why it matters when you’re comparing companies:
We hold IICRC Triple Master Certification. Three Master-level certifications: Textile Cleaning, Fire & Smoke Restoration, and Water Restoration. Fewer than 4% of certified professionals achieve even one Master certification. We have three.
Most restoration companies have basic certifications. That’s fine. That’s the minimum you should expect.
Master-level expertise means we’ve been doing this long enough and well enough to achieve the highest credentials available. We know advanced techniques that basic training doesn’t cover. We solve complex problems that would stump less experienced companies.
Why this matters during your emergency:
Insurance companies prefer Master-certified contractors. Claims go smoother. Documentation is thorough. Work meets the highest standards. And honestly, we see problems that others miss because our training goes that deep.
[Read more about our certifications →]
Complete Services (You Don’t Need Multiple Companies)
One call handles everything. That’s different.
What can happen is: Homeowner has water damage. Calls a water extraction company. They extract water but don’t do repairs. So homeowner calls a contractor for reconstruction. Contractor finds mold the extraction company missed. Now homeowner needs a mold remediation company. Three companies, three phone calls, three sets of paperwork, three relationships to manage during a disaster.
Our approach:
Emergency response. Water extraction. Structural drying. Mold remediation if needed. Debris removal. Content restoration. Complete reconstruction. One company. One point of contact. One coordinated plan. One insurance claim.
We handle it all because disasters don’t come in neat categories. Water damage leads to mold. Fire damage includes water damage from firefighting. Storm damage combines multiple problems. You need a company that handles all of it, not specialists who only do one piece.
Services we provide:
Water damage restoration. Fire and smoke damage restoration. Mold remediation. Storm damage repair. Flood cleanup. Sewage backup cleanup. Commercial restoration. Complete reconstruction. Content restoration. Emergency board-up and tarping.
All of it. In-house. With our own crews and equipment.
Direct Insurance Billing
We work directly with your insurance company. That’s huge.
Most homeowners have never filed a property damage claim. The process is confusing. Adjusters use terminology you don’t understand. Documentation requirements are overwhelming. And you’re dealing with all this while your property is destroyed and your life is chaos.
We handle insurance coordination:
Direct communication with adjusters. Proper documentation from day one. Detailed estimates in the format insurance companies expect. Photos and moisture readings and work logs. Explaining why certain procedures are necessary. And advocating for proper claim settlement.
Tim Carter from Ask the Builder has written extensively about this: Insurance companies aren’t your enemy, but they’re businesses trying to minimize payouts. Having a restoration company that knows insurance procedures and speaks their language protects your claim.
We bill insurance directly when possible. One less thing you have to manage. We deal with the insurance paperwork while you focus on getting your life back to normal.
[Learn more about insurance billing →]
Transparent Communication
You’ll know what’s happening. Always.
What I’ve seen in the industry is companies that:
Disappear for days without updates. Give vague timelines that mean nothing. Don’t return phone calls. Change the plan without explaining why. Or worst—leave you guessing about costs until the final bill arrives.
Our communication approach:
Daily updates during active restoration. Clear explanations of what we’re doing and why. Realistic timelines based on actual conditions. Immediate notification if we discover additional damage. Transparent pricing with written estimates before work starts.
You get a dedicated project manager. One person who knows your situation and can answer questions. Not calling a general number and explaining everything to whoever answers. Your project manager knows your property, knows your insurance claim, knows what’s happening.
We explain things in plain language. Not industry jargon. Not technical terms that mean nothing to you. Simple explanations that make sense. If we need to cut out drywall, we explain why. If drying takes longer than expected, we explain what’s happening and why.
Disasters are stressful enough. Mystery shouldn’t be added to your stress.
We Treat Your Property Like Our Own
That sounds like marketing talk. But here’s what it actually means:
Respect for your property:
We set up containment barriers to isolate work areas. We protect furniture and belongings we’re not working on. We clean up daily, not just at the end. We wear booties over our shoes. We treat your home like someone lives there—because you do.
Respect for your belongings:
We don’t automatically throw things away. If something can be restored, we restore it. We handle your belongings carefully. We inventory items we’re taking for off-site restoration. And we explain what can be saved versus what can’t, with honest assessments.
Respect for your time:
We show up when we say we will. We work efficiently without cutting corners. We coordinate with other trades so you’re not managing multiple schedules. And we finish as fast as safely possible because you want your life back.
Lee Wallender from The Spruce emphasizes that restoration isn’t just about fixing damage—it’s about understanding the human side of disasters. People are stressed, overwhelmed, displaced from normal life. Good restoration companies recognize that and work accordingly.
We Stand Behind Our Work
Comprehensive warranties. Not fine-print garbage. Real guarantees.
What we warranty:
Workmanship. Materials. Proper drying to prevent mold. Structural repairs. Reconstruction work. Everything we do.
Something that can happen is a restoration company does quick work, gets paid, disappears. Problems show up later. Nobody answers the phone. You’re stuck dealing with issues that shouldn’t exist.
We’ve been doing this for 30+ years. Our reputation matters more than any single job. We stand behind our work because we’re still going to be here next year, and the year after that, and ten years from now.
If problems develop that are related to our work, we fix them. That’s the warranty. That’s the commitment. That’s how we’ve built a business that’s lasted three decades.
Equipment and Technology
Professional equipment. All of it. Maintained constantly. Ready immediately.
We covered equipment in detail in another article. But the short version: We invest heavily in the best equipment available because proper equipment produces proper results.
Equipment advantages:
Truck-mounted extractors for maximum water removal. Commercial dehumidifiers, not consumer units. Thermal imaging cameras to find hidden moisture. HEPA air scrubbers for air quality. Specialized cleaning equipment for different contamination types.
[Read about our equipment →]
The equipment difference shows up in results. Faster drying. More thorough restoration. Problems found that basic equipment misses. And honestly, better outcomes for your property and your insurance claim.
Experience in Complex Situations
Thirty years means we’ve seen everything. Multiple times.
Complex situations we handle regularly:
Log home water damage with unique drying challenges. Historic property restoration with special requirements. Multi-story commercial buildings. Properties with extensive mold behind finishes. Smoke damage in HVAC systems. Sewage contamination in crawl spaces. Storm damage combined with water intrusion. Fire damage requiring structural evaluation.
What can happen is homeowners hire companies that seem competent for straightforward jobs. Then they hit something complex. Hidden moisture in log walls. Smoke damage in unusual materials. Mold in places basic training doesn’t cover. Suddenly that company is guessing instead of knowing.
We’ve done this long enough that complex situations don’t surprise us. We’ve solved these problems before. We know the advanced techniques that work. And we’ve got the experience to make good decisions when conditions aren’t textbook-perfect.
Norm Abram from This Old House has demonstrated repeatedly that experience matters in restoration and reconstruction. Knowing building science from books is different than understanding how buildings actually behave under stress. Experience teaches judgment that training alone can’t provide.
The Geographic Advantage
Being based in Pine with focus on Lakewood and mountain communities creates real advantages.
We understand local conditions:
Colorado weather patterns. How snow loads affect mountain buildings. Temperature swings between day and night. The way moisture behaves at higher elevations. Building methods common in these areas. Log construction challenges. The logistics of working in mountain locations.
We know the local contractors, suppliers, and building departments. When reconstruction requires permits, we know the process. When we need specialized materials, we know where to get them. When projects need coordination with other trades, we’ve got established relationships.
Response time matters.
Your insurance policy requires immediate action to prevent further damage. When disaster strikes, response time affects how much damage occurs before mitigation starts. Being based in the area we serve means faster response than companies driving up from metro areas.
What We Don’t Do
Being honest about limitations is part of being different.
We don’t:
Promise unrealistic timelines. Restoration takes as long as it takes to do it right. Rushing causes problems.
Guarantee we can save everything. Sometimes damage is too severe. Sometimes materials must be replaced. We assess honestly and explain options clearly.
Work without proper permits. If reconstruction requires permits, we get them. Doing unpermitted work creates liability issues and problems when you sell the property later.
Cut corners to save money. Proper restoration follows proper procedures. Shortcuts now create problems later.
Take on work outside our expertise. If a situation requires specialized expertise we don’t have, we coordinate with appropriate specialists rather than guessing.
Customer Satisfaction Is the Actual Goal
Every restoration company claims customer satisfaction matters. Here’s how we actually prioritize it:
We measure success by:
Your property restored properly. Your insurance claim settled fairly. Your life returning to normal as quickly as possible. Your stress reduced as much as possible during a terrible situation. And your willingness to refer us to others because of how we treated you.
Not just:
Getting paid. Finishing fast. Meeting minimum standards. Or moving on to the next job.
What I’ve seen in the industry is companies focused entirely on throughput. How many jobs can we run simultaneously? How fast can we finish and move to the next one? How much can we bill?
That approach produces adequate results. Maybe. But it doesn’t produce the kind of restoration work that makes customers willing to recommend you to their neighbors.
We want your referral. We want you telling others “these are the people to call.” That only happens when we treat you right, communicate clearly, do excellent work, and actually care about the outcome.
The Warranty Advantage
Comprehensive warranties on all work. Here’s what that covers:
Workmanship warranty: If our work fails due to improper techniques, we fix it at no charge. This covers things like improper drying leading to mold growth, reconstruction work that doesn’t meet code, or restoration procedures that don’t hold up.
Materials warranty: Materials we install are warrantied against defects. We use quality materials from reputable manufacturers who stand behind their products.
Mold prevention warranty: When we dry structures after water damage, we guarantee proper drying to prevent mold growth. If mold develops in areas we dried, we address it.
These aren’t standard in the industry. A common thing seen is companies do the work, get paid, move on. If problems develop later, you’re on your own. That’s not how we operate.
Why Geographic Focus Matters
We could work everywhere. We choose not to.
Focusing on Lakewood and the mountain communities around Pine means we can provide better service. We know these areas intimately. We respond faster. We understand the specific challenges. And we’re invested in these communities because we live here too.
Bigger companies brag about serving huge areas. That sounds impressive until you need emergency help and they’re dispatched from hours away, don’t know how to find your property, and aren’t familiar with mountain construction.
We’d rather serve a focused area exceptionally well than serve everywhere adequately. That’s a deliberate business decision based on providing the best possible service to the communities we’ve committed to serving.
The Small Details That Show We Care
Booties over our shoes in your home. Daily cleanup, not just final cleanup. Respect for your schedule and your space. Careful handling of your belongings. Clear explanations without talking down to you. Returning phone calls promptly. Showing up when we say we will.
Small things. But they add up to an experience that’s different from companies treating your disaster as just another job number.
Commercial Restoration Expertise
We serve businesses too. Commercial restoration has different requirements:
Business interruption minimization: Every day closed costs money. We work around business operations when possible. Nights, weekends, isolated work areas so parts of the business stay open.
Complex documentation: Commercial insurance claims require more detailed documentation. Multiple stakeholders need updates. Building codes may be more stringent. We handle all of it.
OSHA compliance: Commercial work sites have safety requirements. We maintain proper compliance and documentation.
Industry-specific challenges: Restaurants, medical facilities, retail spaces—each has unique requirements. We’ve worked in all of them and understand what each industry needs.
[Learn more about commercial restoration →]
How We Handle Emergencies Differently
When you call 303-816-0068 with an emergency, here’s what actually happens:
Real person answers. Immediately. Not after the phone tree. Not after five rings. Someone picks up.
We ask specific questions about your situation. Location. Type of damage. How severe. Any immediate safety concerns. Your insurance information.
We dispatch a crew. Right then. Not “we’ll schedule someone for tomorrow.” If it’s an emergency, crew is heading out while we’re still on the phone with you.
We coordinate with you. Keep you informed. Text or call when crew is en route. Explain what they’ll do when they arrive. Answer questions.
That’s emergency response. Not taking messages for callbacks during business hours.
The Truth About Comparison Shopping During Disasters
I get it. You want to compare companies. Get multiple quotes. Make an informed decision.
But here’s the reality: Your insurance policy requires immediate action to prevent further damage. While you’re calling three companies and waiting for quotes, damage is spreading. Water is wicking into more materials. Mold is starting to grow. Fire residue is etching into surfaces.
Better approach:
Call us at 303-816-0068 immediately for emergency mitigation. Stop the damage from getting worse. That’s usually covered by your insurance’s emergency response provision.
Then, if you want to compare companies for reconstruction work, you can. But emergency mitigation shouldn’t wait for comparison shopping.
We’ll give you an honest assessment of your situation. If you don’t need our services yet, we’ll tell you. If immediate action is critical, we’ll explain why. And if you decide to use a different company, we respect that decision. We’d rather give you honest advice than pressure you into unnecessary services.
What Our Thirty Years Has Taught Us
Equipment matters. Training matters. Certifications matter.
But what matters most is caring about the outcome. Treating your disaster as if it were happening to our own family. Doing work we’re proud of. Standing behind what we do. And being here tomorrow if problems arise.
That’s what three decades in business has taught us. That’s what makes us different. Not just what we say in marketing materials. What we actually do every single day.
See the Difference for Yourself:
303-816-0068 — American Restoration — Based in Pine, Serving Your Mountain Communities
